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24/7 SUPPORT

Your own dedicated Account Manager, and support 24/7/365 from our HQ in London.

AVERAGE 7 MIN PICK UPS

Benefit from a priority service, ensuring we’re only ever moments away.

TRAINED, HAND PICKED DRIVERS

Our drivers are trained and vetted to ensure high service, quality and safety.

Your booking made easy

Our online service and app are simple, secure and quick to use.

  • Book cars, couriers, executive travel, and airport transfers easily through the app or website.
  • Need something more specific? Just give us a call. Your dedicated account manager will be happy to help.
  • Complete control and management of your bookings and users through our online Manager Portal.

Manager Portal Complete Control

We know arranging your business travel means managing multiple bookings and multiple users. Manager Portal gives you complete control over your account.

  • Ability for you – and your designated users – to manage bookings, user admin and other activity.
  • A quick and verifiable place to view all your current, past and future bookings.
  • Looking for up to date reporting or need to view your invoices? We’ve included an access point to all your consolidated business reporting.

our service

We’re so certain you won’t find the same high standards anywhere else, we’ve staked our reputation on it. Our continuing quality of service is our commitment to you. So no matter where or how you choose to travel, your journey with Addison Lee is one of life’s great constants.

  • Our prices stay the same when you book, no surge charges at peak times
  • We provide cars when you need them. Facilitating bookings up to 3 months in advance
  • Average time to pick up on-demand in Central London is just 10 minutes
  • Over 98% of our bookings arrive on time
  • Pay with cash, card, PayPal or your Addison Lee Priority Account

our cars

We’ve spent the last forty years building – and carefully maintaining – London’s largest fleet of Mercedes and Toyota Prius cars. Every vehicle is fitted with 4G Wi-Fi and a complimentary phone charger, so your business can continue even when you’re not in the office.

  • Over 4,800 cars in central London
  • All cars come with climate control and privacy glass
  • No car in our fleet is over 3 years old
  • London’s largest executive fleet of Mercedes cars
  • London’s largest eco-friendly Toyota Prius fleet

our drivers

To be part of the Addison Lee team you have to share our desire and hunger for exceptional standards of service. Every one of our drivers is carefully vetted and trained to guarantee you a comfortable journey that is friendly but always professional. And unlike some taxi services, our drivers also offer our customers a completely secure and safe environment.

  • Every driver must pass our rigorous in-house training course, which includes city driving skills, navigation and customer service
  • As soon as you board, our cars are your space. Our drivers will respect your privacy and will never bother you unless it’s important
  • We’re always on hand to help load or unload your luggage
  • If you’re flying in, we can even track your flight and guide you direct from arrivals